FAQs

Frequently Asked Questions

Please refer to below FAQs to know more about our services. We will be happy to answer any questions you may have.

  • How do I register?

    It’s really simple to get started.

    To get started, visit our website on www.my-remit.com or download our mobile app.

    You’ll need to enter your mobile number, email and password.

    We’ll send you a text message, with the code, so that we can verify your mobile number.

    You’ll then need to provide your full name, address, date of birth, nationality and the purpose of your account.

    If we’re unable to go ahead and verify your account with these details, we’ll carry out some further checks. We may need to ask for a valid photo ID and a utility bill.

  • Why do we need to verify your identity?

    As a Financially Regulated Company we are under an obligation to follow what are known as the “Know Your Customer” regulations, which require that we must understand who our customers are and understand who they are sending to and why.

  • We accept any government issued photo ID?

    Please make sure that your ID contains all of the following:

    • Document number
    • Your photo
    • Your full name (must match with the one on your MyRemit account)
    • Your date of birth (must match with the one on your MyRemit account)
    • Your signature
    • Expiration date of the ID

    Examples of types of IDs accepted:

    • Current signed passport
    • EEA national ID card
    • Driving Licence
  • Why was my ID documentation not accepted?

    If your document was not accepted, it is possible that one of the below scenarios happened:

    • The document cannot be read due to low quality scan/photo
    • An incorrect document was uploaded, e.g. proof of address instead of proof of identity
    • Incomplete document upload, e.g. only the front side of the ID card was uploaded but the reverse side is missing
    • The document has expired
    • The name, address and/or date of birth do not match with the information you entered in your MyRemit profile
  • What types of proof of address do you accept?

    We’ll ask you to provide a high quality photo or a downloaded PDF of a document showing your valid address.

    It should show:

    • Your name: must match the name on your MyRemit account
    • Your full personal address: must match the address on your MyRemit account
    • Date of issue: Must be within the previous 3 months
    • A logo, or clear name of the sender: like your bank, your local authority, your utilities provider, etc

    A valid proof of address document can be:

    • Utility bills: gas, electric, or landline phone (no mobile phone bills)
    • A bank or credit card statement (photo of the original letter or PDF of statement)
    • A council tax bill, or a tax notification
    • Vehicle registration or tax
    • Photo driving licence showing your address and expiry date
    • Any other government or financial institution-issued document
  • Which countries can I send money from?

    We’ve got loads of countries already, why don’t you see where we send money!

    Below is the list of countries that we currently send from, but please check the website or app for the most up to date information.

    Albania
    Algeria
    Andorra
    Angola
    Anguilla
    Armenia
    Australia
    Austria
    Bahrain
    Bangladesh
    Belarus
    Belgium
    Belize
    Benin
    Bhutan
    Bolivia
    Botswana
    Brazil
    Bulgaria
    Burkina Faso
    Burundi
    Cambodia
    Cameroon
    Canada
    Central African Republic
    Chad
    Chile
    China
    Colombia
    Comoros
    Congo
    Democratic Republic of the Congo
    Croatia
    Cyprus
    Czech Republic
    Ivory Coast
    Denmark
    Djibouti
    Commonwealth Of Dominica
    Dominican Republic
    Ecuador
    Egypt
    Equatorial Guinea
    Eritrea
    Estonia
    Ethiopia
    Fiji
    Finland
    France
    Gabon

    Gambia
    Germany
    Ghana
    Greece
    Greenland
    Grenada
    Guinea
    Guinea-Bissau
    Hong Kong
    Hungary
    Iceland
    India
    Indonesia
    Ireland
    Italy
    Japan
    Jordan
    Kazakhstan
    Kenya
    South Korea
    Kuwait
    Kyrgyzstan
    Latvia
    Lebanon
    Lesotho
    Liechtenstein
    Lithuania
    Luxembourg
    Madagascar
    Malawi
    Malaysia
    Maldives
    Mali
    Malta
    Mauritania
    Mauritius
    Mexico
    Moldova
    Mongolia
    Morocco
    Mozambique
    Namibia
    Nauru
    Nepal
    Netherlands
    New Zealand
    Nicaragua
    Nigeria
    Norway
    Oman

    Pakistan
    Panama
    Papua New Guinea
    Philippines
    Poland
    Portugal
    Qatar
    Romania
    Russia
    Rwanda
    Saudi Arabia
    Senegal
    Serbia
    Seychelles
    Sierra Leone
    Singapore
    Slovakia
    Slovenia
    South Africa
    Spain
    Sri Lanka
    Swaziland
    Sweden
    Switzerland
    Taiwan
    Tanzania
    Thailand
    Togo
    Tonga
    Trinidad and Tobago
    Tunisia
    Turkey
    Uganda
    Ukraine
    United Arab Emirates
    United Kingdom
    United States
    Uruguay
    Uzbekistan
    Vietnam
    Virgin Islands, British
    Western Sahara
    Zambia
    Zimbabwe

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